Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos team, what we can help with and what we cannot. We are an independent research and comparison site, not a casino, so we cannot access your casino account or handle payments.
Who you are contacting
Non Gamstop Casinos publishes research-based reviews and guides about casinos that operate outside GAMSTOP, for adult readers in the UK. We review offers, terms, payments and protections. We do not run any casino, hold player funds or take bets.
Some pages recommend casinos, and the publisher may earn commission if you sign up through a link. Commission does not decide rankings or buy position.
Finding the right contact route
Use the contact details or form offered by the site for editorial messages. If none is shown on your screen, check the site footer or the contact link in the menu. We do not publish an email address or phone number here that we cannot verify, so please use the route the site provides.
A clear message helps us reply properly. Include:
- The page address or title you are writing about.
- What you read, and what you think is wrong, unclear or missing.
- Any evidence, such as a screenshot of terms or the date you saw them.
What we can help with
- Corrections: bonus terms, wagering requirements, payment methods and withdrawal limits change often. If a detail on our pages no longer matches a casino's published terms, tell us. Our facts were last checked on 30 September 2026.
- Questions about our reviews: how we assessed a casino or why it is ranked where it is. You can read more on our best non GamStop casinos list.
- Suggestions: topics you would like explained, such as no-deposit bonuses, KYC checks or cash-out rules.
- Business and editorial enquiries: from operators, software providers or organisations. Sending an enquiry does not buy a review or a higher position.
What we cannot do
We are not able to resolve disputes for you. We cannot release a withdrawal, reverse a bonus decision, recover lost deposits or act as a regulator. We also cannot confirm your personal verification status with a casino.
We do not guarantee withdrawals or winnings at any casino, and we cannot promise a particular outcome from a complaint.
If you have a problem with a casino
Go to the casino first, in writing, so you have a record. A sensible sequence is:
- Contact customer support by live chat or email and keep screenshots or transcripts.
- Re-read the bonus terms, including wagering requirements, maximum bet, expiry dates and cashout limits, to see which rule applied.
- Submit a formal complaint through the casino's complaints procedure, asking for a written decision.
- If it stays unresolved, check which licence the casino holds and whether that regulator or an alternative dispute service accepts complaints.
Be aware that casinos not on GAMSTOP are generally licensed overseas, not by the UK Gambling Commission. UK protections and routes to complaint may not apply in the same way, so dispute options can be more limited. Check licence details on the casino's own site before you deposit.
If gambling is causing you harm
If gambling is affecting your money, relationships or wellbeing, please stop and seek support. GamCare runs a free, confidential helpline and live chat. You can also register with GAMSTOP to self-exclude from UK-licensed operators, use deposit and loss limits, or install gambling blocking software. Gambling is not a way to earn income or solve money problems. Only adults aged 18 or over should gamble.
If you write to us about a gambling problem, we will point you to appropriate support, though we are not a counselling service.
What to expect after you write
We read messages and aim to reply where a response is useful. We do not give a guaranteed response time. Factual corrections are checked against the casino's published terms before we change a page, and we may ask you for supporting evidence.
Please do not send passwords, card numbers or identity documents. We never need them.